1. INFORMATION WE COLLECT



We may collect the following types of information:


Personal Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Event details
  • Payment information (processed securely through third-party processors)


Automatically Collected Information

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Usage behavior

We may use cookies or similar technologies to enhance website functionality.


2. HOW WE USE YOUR INFORMATION


We use collected information to:

  • Process bookings and payments
  • Confirm reservations
  • Respond to inquiries
  • Manage memberships and applications
  • Improve website functionality
  • Send important updates regarding services
  • Protect against fraud or unauthorized activity

We do not sell your personal information.


3. PAYMENT PROCESSING


All payments are processed through secure third-party payment providers.

XMotive does not store full credit card numbers on our servers.

Payment providers may have their own privacy policies governing how your data is handled.


4. INFORMATION SHARING


We may share information only:

  • With payment processors to complete transactions
  • With service providers assisting in website functionality
  • If required by law
  • To protect our legal rights

We do not sell or rent personal data to third parties.


5. DATA SECURITY

We take reasonable administrative and technical measures to safeguard personal information.

However, no online transmission is 100% secure, and users submit information at their own risk.


6. COOKIES

XMotiveDance.com may use cookies to:

  • Improve user experience
  • Track website performance
  • Analyze visitor behavior

Users may disable cookies in their browser settings.


7. CHILDREN’S PRIVACY

Our website and services are intended for individuals 18 years of age or older.

We do not knowingly collect personal information from children under 13.



8. YOUR RIGHTS

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of data where applicable

Requests must be submitted in writing.



9. CHANGES TO THIS POLICY


XMotive reserves the right to update this Privacy Policy at any time.

Updates become effective upon posting to the website.




10. CONTACT INFORMATION


XMotive Dance Studio
11015 Warwick Blvd
Newport News, VA 23601

📞 757-504-0846
🌐 www.XMotiveDance.com


REFUND POLICY



XMotive Dance Studio

Last Updated: February 2026


XMotive Dance Studio maintains a strict no-refund policy for bookings and reserved services.

By submitting payment, you acknowledge and agree to this Refund Policy.



1. EVENT BOOKINGS


All deposits and payments made toward event reservations are:

NON-REFUNDABLE.

Reservations remove availability from our calendar and secure studio time exclusively for the client.

Failure to use reserved time does not qualify for a refund.


2. DEPOSIT PAYMENTS

Deposits secure your reservation date.

Deposits:

  • Are non-refundable
  • May be applied toward the total rental balance when applicable
  • Do not guarantee rescheduling unless approved in writing

3. RESCHEDULING

Rescheduling requests:

  • Must be submitted in writing
  • Are subject to availability
  • Are granted at the sole discretion of XMotive

Approval of rescheduling does not constitute a refund.


4. MEMBERSHIPS & INSTRUCTOR FEES

Membership and instructor payments are:

  • Non-refundable
  • Non-transferable
  • Subject to suspension for nonpayment


5. CLASSES & PROGRAMS

Class registrations, team fees, and program payments are non-refundable once registration is confirmed.


6. CHARGEBACKS & PAYMENT DISPUTES

Clients agree to contact XMotive directly before initiating a chargeback.

Disputing valid charges for reserved services may result in:

  • Termination of booking privileges
  • Suspension of services
  • Submission of documentation to financial institutions

Reserved studio time constitutes rendered service.


7. EXCEPTIONS

Refunds will only be issued if:

  • Required by law
  • The studio cancels an event and rescheduling is not offered

All refund decisions are made at the sole discretion of XMotive Dance Studio.


8. CONTACT

For billing questions, contact:

📞 757-504-0846
📧 Contact via XMotiveDance.com